Is smoking allowed in the guestrooms and public areas?

Smoking, including the use of heated tobacco products and e-cigarettes, is strictly prohibited in all guest rooms and public areas. Designated smoking areas are available on the ground floor and 20th floor for your convenience.

How much do you charge to accommodate an extra child?

Children 12 years and below enjoy a complimentary stay when sharing existing bedding. Our King Bedroom accommodates up to two adults and one child, while a Double Bedroom accommodates up to two adults and two children. Additional futon on the tatami seating area is also available for JPY 12,000++ per night.

Do you provide extra rollaway beds?

Yes, an additional rollaway bed is available for JPY 12,000++ per night. A maximum of 1 rollaway bed can be accommodated in our suites.

What type of electrical outlets are in the rooms? Does the hotel provide international adaptors and voltage convertors?

Japan uses Type A electrical outlets (two parallel flat pins) with a voltage of 100V. USB power outlets and USB-C charging ports are also available in our rooms and suites. International adaptors are available upon request.

Do you have wheelchair-accessible rooms?

Patina Osaka offers three wheelchair-accessible rooms and two accessible restrooms in public areas.

Are pets allowed at Patina Osaka? What is the hotels pet policy?

Yes, Patina Osaka is a pet-friendly hotel. We welcome your pets to stay with us. We kindly remind you to adhere to our pet policy. Kindly reach out to our Reservations Team to find out more.

Pet-friendly accommodations are available in our Deluxe Rooms, Premier Rooms and Junior Suites on the 10th floor.

Please be advised that pets are not to be left unattended in the room and will not be allowed to visit indoor seating areas of our dining establishments, spa and swimming pools. Except for guide and service dogs, your pet must be carried in a carrier when in public areas. A valid vaccination certificate within the past year is required.

Do you offer kids amenities?

We are delighted to prepare in-room amenities for your child/children. Kindly provide their age(s) when making your reservation for us to personalise the amenities.

What are the check in and check out times?

Our official check in time is from 3pm, and check out time is before 12pm.

At our property, we are committed to ensuring a safe and comfortable stay for all our guests. If you have any questions regarding our accessibility features or specific requests related to accessible environments, please do not hesitate to contact our Essentialists.

Accessible Facilities

• Barrier-free pathways designed with accessibility in mind
• Accessible lifts with audio alerts and Braille indicators
• Accessible restaurants, banquet rooms, meeting spaces, and exercise facilities
• Accessible guest rooms suitable for wheelchair users (door width of approximately 81cm at entrances or within the room, and approximately 97cm for bathroom doors)
• A guest room door that opens and closes automatically
• Televisions with closed captioning or closed caption decoders
• Telephones with emergency call buttons
• Priority parking and accessible van parking spaces
• Visual alarms in public areas for guests who are deaf or hard of hearing

Assistive Items Available on Request

• Wheelchairs
• Baby stroller
• Shower chairs
• Bath mats
• TVs with captioning functionality and remote controls with caption buttons (available for loan or installed upon request)

Communication Support Services

• Support via email or fax during booking and stay
• Written communication support
• Multilingual support during booking, check-in, and stay (Japanese, English, Chinese)

Guidance and Information Services

• Personal assistance from the entrance to the guest room
• Video guidance for facility uses
• Audio announcements in public and guest room areas during emergencies

Is foreign currency exchange available?

Yes, a foreign currency exchange machine is located on the first floor.

It is a self-service machine available to all guests, allowing you to exchange foreign currency into Japanese yen. Simply follow the on-screen instructions for easy operation.

• Available hours: 24 hours a day
• Supported currencies (12 types): US Dollar (USD), Euro (EUR), Chinese Yuan (CNY), South Korean Won (KRW), New Taiwan Dollar (TWD), Hong Kong Dollar (HKD), Singapore Dollar (SGD), Thai Baht (THB), Australian Dollar (AUD), Canadian Dollar (CAD), Malaysian Ringgit (MYR), Indonesian Rupiah (IDR)

What is the nearest station to the hotel?

The nearest train stations are Tanimachi 4-chome Station (8 minute walk) and Morinomiya Station (10 minute walk).

Is there car parking at Patina Osaka?

Yes, parking is available. Our parking facility accommodates vehicles up to 2 meters in height, 2.1 meters in width and 5.6 meters in length.

Parking fee is JPY 5,000 per day (24 hours) for multi-storey parking and JPY 7,000 per day for valet parking.

What are my transportation options from the airport or Osaka Station to Patina Osaka?

Patina Osaka offers private transfer services from Kansai International Airport, Itami Airport and Shin-Osaka Station for an additional fee. Advance reservation is required. Please reach out to our Essentialists for more details.

Public transportation and taxis are also available, with travel times of approximately 70 to 90 minutes from Kansai International Airport.

Do you offer a free shuttle bus service?

Yes, Patina Osaka offers complimentary shuttle bus service between the hotel and Morinomiya Station and Tanimachi 4-chome Station. Please reach out to our Essentialists for more details.

Is in-room dining available?

At Patina Osaka, room service is available from 6:30 AM to 11:00 PM
Breakfast: 6:30 AM – 10:30 AM

Is there an age restriction for using the pool?

Children under the age of 16 must be accompanied by a guardian at all times. For the safety and comfort of all guests, children who are not yet fully toilet-trained are required to wear swim diapers and rubber pants.

Is there an age restriction for using the wellness facilities?

For the comfort and safety of all guests, spa treatments and the fitness centre are exclusively available to guests aged 16 and above.

Are sportswear, shoes, and socks available for rent at the gym?

Yes, these amenities are available for an additional fee.

Which languages are spoken by the hotel staff?

Our staff members are fluent in Japanese, English, Korean, Mandarin Chinese, German, Spanish and French.

Do you offer babysitting services?

We can arrange for a bilingual babysitter who speaks both Japanese and English.

Do you offer courier service?

Yes, Patina Osaka offers courier services. We use Yamato Transport for domestic shipping and EMS for international shipping. Shipping fees vary depending on the size of the package and the destination.